At DeliTrans, we are committed to protecting your privacy. This Privacy Policy explains how DeliTrans (referred to as “we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you use our logistics and delivery services, our website, and/or our mobile application (collectively, the “Services”).
Please read this policy carefully. By accessing or using our Services, you agree to be bound by the terms and conditions of this Privacy Policy.
1. Information We Collect
We may collect personal information about you in various ways, including when you use our delivery services, interact with our website, or contact us.
A. Information You Provide Directly
- Contact Information: Name, email address, phone number, and physical addresses (for both sender and recipient).
- Account Information: Usernames, passwords (hashed), and other registration details.
- Payment Information: Payment details, such as credit card numbers or other billing information, are processed securely by our third-party payment processors. We do not store full payment card details.
- Shipment Details: Information required to complete delivery, including customs documentation, item descriptions, and declared values.
- Correspondence: Information you provide when you communicate with us, such as customer support inquiries.
B. Information Collected Automatically
- Location Data: Real-time location of parcels and our delivery agents. We may also collect location information from your device if you enable it.
- Usage and Technical Data: Information about how you access and use the Services, including your IP address, browser type, operating system, access times, pages viewed, and the referring website address.
- Cookies and Tracking Technologies: We use cookies and similar technologies (like web beacons and pixels) to track activity on our Services and hold certain information.
C. Information Collected from Third Parties
We may receive information about you from third parties, such as partners in logistics or e-commerce, and public databases. This includes information related to parcel tracking and shipment details.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Services: To process, fulfill, and track your worldwide delivery orders; to manage your account; and to communicate with you about your shipments.
- E-Commerce Logistics: To integrate with our e-commerce partners to provide seamless shipping and logistics solutions.
- Improvement of Services: To understand and analyze how you use our Services and to improve their functionality, performance, and user experience.
- Communication: To respond to your inquiries, send you technical notices, updates, security alerts, and administrative messages.
- Marketing and Promotions: To send you promotional information about our services, offers, and news (where permitted by law and based on your preferences).
- Security and Fraud Prevention: To protect against, investigate, and deter fraudulent, unauthorized, or illegal activity.
- Legal Compliance: To comply with applicable laws, legal processes, and government requests, including US export/import regulations.
3. Disclosure of Your Information
We may share your information with third parties only in the following circumstances:
- Logistics Partners: With international carriers, customs brokers, delivery agents, and third-party service providers who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. This is essential to facilitate the worldwide delivery of your parcels.
- Business Partners: With e-commerce platforms and partners to provide integrated services.
- Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation (including US law), (ii) protect and defend the rights or property of DeliTrans, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
4. International Data Transfers
DeliTrans is based in the United States. If you are accessing our Services from outside the US, please be aware that your information may be transferred to, stored, and processed in the US, where our servers are located and our central database is operated.
- The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country.
- By using our Services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy.
- When we transfer data internationally, we implement safeguards to ensure your personal data remains protected, in accordance with applicable legal requirements.
5. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Your Privacy Rights
Depending on your location (e.g., if you are an EU resident protected by GDPR, or a California resident protected by CCPA) and the laws applicable to you, you may have the right to:
- Access: Request access to the personal data we hold about you.
- Correction/Rectification: Request correction of inaccurate or incomplete data.
- Deletion/Erasure (“Right to be Forgotten”): Request the deletion of your personal data, subject to certain exceptions.
- Object or Restrict Processing: Object to the processing of your personal data or request a restriction on processing.
- Data Portability: Request that we transfer your data to another organization.
- Withdraw Consent: Withdraw your consent where we rely on consent to process your personal data.
To exercise any of these rights, please contact us using the contact details provided below.
7. Changes to This Privacy Policy
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Effective Date” of this Privacy Policy and may provide additional notification through our website or email.
8. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
DeliTrans Email: info@delitrans.com
Phone: +1 (716) 313-1725
Address: Vernon Blvd, Long Island City, NY 11101, United States